We prefer that appointments are made to see the doctor. We appreciate your time is valuable and attempt to run on schedule but there will be times when emergencies occur and cause unpredictable delays.

To assist the doctor to run on time, our reception staff may ask the nature of your problem. As a rough outline the adjacent time frames are recommended for appointments.

Medical resources are limited so we ask that you try to plan your appointment in advance. It is important to write questions down that you may have for the doctor. If you think you need to cover several issues then ask to make a longer appointment for the doctor. The receptionist will always be able to advise you if you need a longer appointment. Please do not let your scripts run out before you make an appointment to see the doctor. There will also be times that the doctor may need a few appointments to sort out your problems.

We also ask that you ring up to cancel your appointment if you cannot make it. Please do not leave it to the last minute as someone else could make use of that precious time. A cancellation fee may be incurred for late cancellations or if you fail to attend your appointment.

Single Consultation

(approx. 10-15 minutes)-are needed for:

  • One non-complex issue
  • Scripts
  • Blood pressure and routine blood checks
  • Immunisations
  • Routine antenatal share care

 Double Consultation

(approx. 20-30 minutes)-are needed for:

  • Multiple problems
  • New patients
  • First antenatal visit
  • Full baby check
  • Complex personal issues and counselling
  • Medical assessments such work medicals, and insurance medicals
  • Filling out of complex forms

Duty Doctor

A duty doctor roster was introduced in May 2013 to assist us with meeting the demand for on-the-day appointments. A duty doctor is rostered at one of the three surgeries daily and will see patients who phone on the day for single-problem appointments only. Please ask Reception Staff for further details.

After Hours & Emergencies

Harbour Medical Services provides after hours care for patients through an accredited Medical Deputising Service, GP Connect. Any assistance after hours please phone 8341 8122.

We try to have a doctor on duty at the surgery during office hours to deal with any Emergencies. Assistance with after hours Emergencies please phone 8341 8122 and you will be automatically transferred to the Locum Service.

In life threatening situations please dial ‘000’ for an Ambulance.